FAQs

Find Our Most Frequent Questions Below


There a many perks to using the Sitesassure Firewall and Malware Removal Services. Below you will find the tip and tricks of not only how we work and how we work, but how you can save money with our services. And don't forget our promise. If your website is hacked again while you have a active firewall subscription, we will clean your website for free.

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Firewall Related Questions

We clean your website and install the firewall before making your cleaned website live again. This will prevent the site from getting new attacks.

Although it is preferred, you can save money by having one firewall in the root as the firewall will also protect all files and folders in public_html. You well get alerts for only the one domain in the root.

You will need to purchase for each domain, except in the case of a shared hosting account. If you have multiple hosting accounts or using a VPS or Dedicated server, please call us so we can work out a price that works for you. As a rule it is one firewall per cpanel account or website instance.


Malware Related Questions

We use a ticket system, and forms. Make sure you follow the instructions so we can log into your server. If we need to speak to you, we will call.

Although we are off on Sundays, we have coverage to most world time zones. Our security specialists work 2 am to 8 pm New York Time. Phone support is Monday -Saturday from 9am to 5 pm New York Time.

Once you make payment you will automatically be directed to a form for the login information. In the case of Inmotionhosting, we simply need your AMP login. Please test you logins to make sure they work before you post.

Although we are off on Sundays, we have coverage to most world time zones. Our security specialists work 2 am to 8 pm New York Time. Phone support is Monday -Saturday from 9am to 5 pm New York Time.

In most cases a site can be cleaned, but there are rare occasions where a website cannot be cleaned. Sometimes the hacker has deleted the site. If you have a backup we can reinstall. But...if you have a self replicating infection, the website may need to be rebuilt from scratch. In this case we will quote and apply the malware removal fee as a down payment on the quote.


Customer Service Related Questions

Customer Service Related Questions


 
 

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